Your Customers Are Talking…We’ve Been Listening! In the final installment of his customer service trilogy, T. Scott Gross has partnered with the leading consumer market intelligence f…
Successful natural resource management is much more than good science; it requires working with landowners, meeting deadlines, securing funding, supervising staff, and cooperating with politicians.…
PRAISE FOR THE BRAND WHO CRIED WOLF Powerful brands command. Read this insightful book and allow Scott to share how to make your brand stand out and deliver you buckets of money! …
The contributors to this wide-ranging volume seek to define exactly what leadership is or should be, and how to effectively develop it. Guided by an unusual framework that looks at leadership acros…
I had to read this book for my Business Ethics class and the stories are a good length and definitely makes you think! Especially when you bring it in to discussion in class. I really enjoyed this …
Книга Disagreements, Disputes, and All-Out War: Three Simple Steps for Dealing... Disagreements, Disputes, and All-Out War: Three Simple Steps for Dealing with Any Kind of ConflictКниги Ð…
Packed with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one-stop customer service guidebook. Managers and service providers will learn …