When Customers Talk... Turn What They Tell You into Sales

Your Customers Are Talking…We’ve Been Listening! In the final installment of his customer service trilogy, T. Scott Gross has partnered with the leading consumer market intelligence f…

The Conservation Professional's Guide to Working with People

Successful natural resource management is much more than good science; it requires working with landowners, meeting deadlines, securing funding, supervising staff, and cooperating with politicians.…

The Brand Who Cried Wolf: Deliver on Your Company's Promise and Create Custom…

PRAISE FOR THE BRAND WHO CRIED WOLF Powerful brands command. Read this insightful book and allow Scott to share how to make your brand stand out and deliver you buckets of money! …

Leadership: Succeeding In The Private, Public, And Not-for-profit Sectors

The contributors to this wide-ranging volume seek to define exactly what leadership is or should be, and how to effectively develop it. Guided by an unusual framework that looks at leadership acros…

Beyond Integrity: A Judeo-Christian Approach to Business Ethics

I had to read this book for my Business Ethics class and the stories are a good length and definitely makes you think! Especially when you bring it in to discussion in class. I really enjoyed this …

Disagreements, Disputes, and All-Out War: Three Simple Steps for Dealing..

Книга Disagreements, Disputes, and All-Out War: Three Simple Steps for Dealing... Disagreements, Disputes, and All-Out War: Three Simple Steps for Dealing with Any Kind of ConflictКниги Ð…

Manager's Guide to Business Planning

Edition

-

ISBN/ISSN

9780071435246, 0071435247

Collation

208

Series Title

-

Call Number

300 Sco

Why Service Stinks...and Exactly What to Do About It!

Packed with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one-stop customer service guidebook. Managers and service providers will learn …

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough P…

Edition

[1 ed.]

ISBN/ISSN

9780793176816, 0793176816

Collation

241

Series Title

-

Call Number

300 T.

Tips and Traps for Marketing Your Business

Edition

-

ISBN/ISSN

0071641440

Collation

226

Series Title

-

Call Number

300 Sco