When Customers Talk... Turn What They Tell You into Sales

Your Customers Are Talking…We’ve Been Listening! In the final installment of his customer service trilogy, T. Scott Gross has partnered with the leading consumer market intelligence f…

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough P…

Edition

[1 ed.]

ISBN/ISSN

9780793176816, 0793176816

Collation

241

Series Title

-

Call Number

300 T.

Why Service Stinks...and Exactly What to Do About It!

Packed with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one-stop customer service guidebook. Managers and service providers will learn …