Your Customers Are Talking…We’ve Been Listening! In the final installment of his customer service trilogy, T. Scott Gross has partnered with the leading consumer market intelligence f…
Approach any training challenge with these new, fresh and inspired solutions. Make your teaching and their learning fun, fast-paced and functional. This toolkit of 500 tips and techniques is de…
Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting even boring. Her…
A roadmap for making a difficult cultural transition with huge payoffs 50 Activities for Employee Engagement By Peter Garber Getting employees engaged is not easy to do. Nor is it something you…
This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. The activities focus on Leadership, Corporat…
* Burberry; Gucci; BMW; The Body Shop; Tiger Woods; Volvo; Absolut; MTV; Mercedes Benz; Evian; Heinz; Gillette; McDonalds; Jack Daniels; Ben & Jerry s; Dell; American Express; Haagen-Daz; Google an…
Going through a company merger or buy-out creates new challenges for managers and employees alike, but this unique business fable offers real-world advice for coping and even prospering. Based on t…
`This timely collection of case studies and research from top academics around the world, will be of tremendous value to all those engaged in bringing about greater gender diversity in corporate bo…
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text…
A comprehensive guide to Wall Street, the world s leading financial center. This book provides an authoritative but accessible guide to what happens on Wall Street, how it works, who does what, …