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Measuring and Improving Productivity in Services: Issues, Strategies and Challenges

The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

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Detail Information
Series Title
Services, Economy and Innovation
Call Number
300 Far
Publisher
Hoboken, NJ : Edward Elgar Publishing.,
Collation
261 Pages
Language
English
ISBN/ISSN
9781847202697, 1847202691
Classification
300
Content Type
-
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
-
Specific Detail Info
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Statement of Responsibility
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