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Interpersonal Skills at Work

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In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.

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Detail Information

Series Title

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Call Number

300 Joh

Publisher

Hoboken, NJ : Routledge., 2002

Collation

321 Pages

Language

English

ISBN/ISSN

0415227755, 9780415227766, 9780415227759, 9780203465783, 0415227763

Classification

300

Content Type

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Media Type

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Carrier Type

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Edition

[2nd ed]

Subject(s)

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Specific Detail Info

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Statement of Responsibility

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