Revolutionize your customer experience / Colin Shaw

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Revolutionize your customer experience / Colin Shaw

Colin Shaw - Personal Name;

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

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Series Title: -
Call Number: 300 Col
Publisher: Hoboken, NJ : Palgrave Macmillan., 2005
Collation: 241 Pages
Language: English
ISBN/ISSN: 140393603X, 9781403936035, 9780230513457
Classification: 300
Content Type: -
Media Type: -
Carrier Type: -
Edition: [First Edition]
Subject(s): -
Specific Detail Info: -
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Revolutionize your customer experience / Colin Shaw

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