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Telephone Tactics
In this age of technological breakthroughs, the personal aspect of doing business on the phone remains one of business s most important tools. This guide provides helpful suggestions and strategies for making cold calls, warm calls, collecting debts, structuring a sales call, overcoming objections, making a good first impression, and dealing with angry customers. Workers and managers alike will find this simple, user-friendly guide to phone etiquette and success helpful and easy to apply to their current phone tactics.
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