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Project Delivery in Business-As-Usual Organizations
Business organizations are highly successful at delivering business as usual ; the day-to-day tasks of managing customer transactions, marketing and production activities, and motivating employees. But there is a growing requirement for such organizations also to deliver business change projects successfully. Business as Usual Organizations represent a particularly challenging environment for achieving this because of the fundamentally different mindset and culture required to deliver projects in this context. Tim Carroll s book provides an authoritative guide to improving project delivery in such organizations by: building a project management capability and culture that is appropriate to BAU organizations; aligning projects more closely with the strategic agenda of the organization, through the use of programmes; using portfolio management to improve this alignment and ensure the effectiveness of project investments; and demonstrating the business context for projects and their contribution to the organization s agenda of strategic change. The author argues convincingly that project management hasn t travelled well from its traditional roots in construction and engineering to business-as-usual organizations. New approaches are called for, in particular to embed project delivery capabilities more deeply within the organization rather than treat it as a specialist discipline. This is a must-read book to help managers responsible for strategy and change in all business-as-usual organizations (such as banks, insurance, business and consumer service companies, hospitals, local and national government) to realize the value that project management can bring to the long-term development of their organization.
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