Packed with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one-stop customer service guidebook. Managers and service providers will learn …
The plan-as-you-go premise is simple-plan for your business sake, not for plannings sake. Leading business plan expert Tim Berry invites you to block all thoughts of overwhelming, traditional, form…
Glencoe Business and Personal Finance shows high school students how to manage their personal finances now and in the future. The program helps students realize that they are already making fina…
Want to take control of your finances once and for all? Managing Your Money All-in-One For Dummies combines expert money management with personal finance tips. From credit cards and insurance to …
Foreword by Dave Ulrich For all the theories and talk about making human resources a strategic component of business, in most organizations it s still viewed as a support function -- and a costly …
For courses in Business English and Business Writing. This text improves students communication skills by helping them understand and use English terms appropriately. It relies on principles of l…
Shows IT professionals how to specify more precisely and more effectively what their systems need to do in order to succeed. Author provides a thorough introduction to business rules, as well as a …
What do Coca-Cola, McDonald’s, IBM, Microsoft and Virgin have in common? They have all launched new branded products that have failed - spectacularly and at great cost. Brand Failures looks …