The Only Authorized Guide to IBM Cognos 8 Business IntelligenceDevelop, deploy, and maintain a complete BI solution across your enterprise. IBM Cognos 8 Business Intelligence: The Official Guide sh…
Bradt s message in this excellent and inspiring book is a golden ring itself amidst the rubble often permeating our lives. It not only speaks true but makes you strive for more. --Stephen R. Co…
Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and many hours of pra…
Packed with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one-stop customer service guidebook. Managers and service providers will learn …
The plan-as-you-go premise is simple-plan for your business sake, not for plannings sake. Leading business plan expert Tim Berry invites you to block all thoughts of overwhelming, traditional, form…
Glencoe Business and Personal Finance shows high school students how to manage their personal finances now and in the future. The program helps students realize that they are already making fina…
Want to take control of your finances once and for all? Managing Your Money All-in-One For Dummies combines expert money management with personal finance tips. From credit cards and insurance to …