Thousands of small, retail stores open every year, but 70 to 80 percent of them close within five years. Many are done in by the big box and Internet retailers who crush competition with low prices…
For leading corporations, talent is perhaps the only truly sustainable competitive advantage. In light of this, leading international corporations need to be staffed by the best possible executive …
AlmostВ every profession these days requires that you possess goodВ people skills . But what are people skills and how can they beВ developed? PeopleВ Skills: Guiding you to effec…
This book provides essential guidance for all students who are thinking of studying for a postgraduate qualification in Britain. Alongside detailed information about the British university system (…
The Kirkpatrick Model for evaluating training programs is the most widely used approach in the corporate, government, and academic worlds. First developed in 1959, it focuses on four key areas:…
Implementing SAP R/3: The Guide for Business andTechnology Managers provides a framework and a complete plan that enables business and technical managers to take the optimal decisions that are nece…
An excellent training tool for both hospitality programs and working restaurant managers, Restaurant Service Basics, 2nd Edition considers the entire dining experience in situations ranging from …
As customers become increasingly sophisticated in their expectations, the diversity and range of products and services on offer gets ever wider. So how can companies ensure that their product or se…
In this cutting-edge anthology, contributors examine the diverse ways in which girls and young womenВ across a variety of ethnic, socio-economic, and nationalВ backgroundsВ are incorporating …
Almost all higher educational institutions have built some kind of fieldwork project into the advanced stages of their programmes and the research project should integrate theory, practice, knowled…